29 April 2014 | London #FTRB
The rise of digital has transformed the financial landscape, forcing banks to rethink their services and operations to meet the demands of their customers for mobile and social media. However, digital innovation does not necessarily equate to better customer experience, and the full extent to which the customer must drive all business decisions is now becoming clear. The integration of social media is an emerging priority for all retail banks, while the balance between branch and digital channels must also be negotiated to ensure consistency. Faced with the challenge of responding to these developments and finding new revenue sources, while also controlling costs and meeting regulatory requirements, how quickly can institutions adapt in order to survive in today’s tough market?

Now in its third year, the 2014 Retail Banking Conference will reveal the findings of the 11th annual Capgemini and Efma World Retail Banking Report, in which 17,000 banking customers and over 125 banking executives offered thoughts on their banks’ approach to customer-centric banking. We will be hearing from industry leaders for insights into the trends which are currently shaping retail banking and the risks and opportunities they face in the future.

Join The Banker & Capgemini in London this April to hear insights from industry leaders on the trends which are currently shaping retail banking, and the future risks and opportunities.